Returns & Exchanges

At Trainer Town, we want you to be completely satisfied with your fresh kicks, which is why we offer a 30-day return policy on all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our hassle-free process ensures a smooth exchange or refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the sneakers back in their original branded box and secure them inside a shipping mailer to ensure they remain in pristine condition.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects the return for signs of wear, we will process your refund or ship out your exchange within 3-5 business days.